MIT - Manager in Training

Position Type: Salaried Non Exempt Scheduling Requirements: 43 hours per week, 8 Peak shifts per month.
Additional requirements as needed.
Reports to: Current Store Manager, AM/DM, or Vice President of Operations ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Customer Service Provides exceptional customer service: Ensuring that every customer is greeted in a timely manner, that we are focused on building a relationship with customers and understanding their needs to better assist them in finding the right products/services to enhance their experience.
Ensuring that every customer is thanked for their purchase or trade-in and invited back to the store.
Being sure to promote inbounds to every customer in a meaningful way.
Operations Assisting the Store Manager in ensuring store tasks are completed appropriately by acting as a team leader and delegating tasks when necessary.
Communicating clearly and regularly with the Store Manager to ensure that you are both fully aware of the events taking place in the store, progress of store tasks, as well as the growth and training needs of the team.
Protecting company assets through effective inventory control and loss prevention practices.
Ensure that all areas of the store are neat, clean, and organized per the company direction, ensuring that we have no barriers to providing exceptional customer service.
Assisting the Store Manager with weekly & monthly verifications of accounting, transactions, inventory, and loss prevention categories.
Team Leader MIT’s act as Manager on Duty when the Manager is not present in the store.
Meaning the MIT’s assumes the role of team leader during this time and ensures that any and all tasks assigned by the manager are being completed.
As well as ensuring the store is running optimally.
Assist the Store Manager in motivating the team and creating a culture that is focused on trade-ins, providing customers with exceptional service, maintaining GXC standards in regards to operations, merchandising, and store organization/cleanliness.
Assisting the Store Manager in training, observing, and coaching individual team members.
*Additional Duties/Responsibilities may be assigned as the business needs dictate RELATED COMPETENCIES Assisting and Learning from the Store Manager - MIT’s should act as a direct support system to their Store Manager.
They must be reliable, responsible, and attentive to the needs of the store.
When the Store Manager is not present the Manager in Training is the acting Manager on Duty and should be competent in running the store in their place.
MIT’s are being trained to be in a management position someday.
As such it’s important that they pay attention and learn as much as they can from their manager about what the role entails.
MIT’s should be trained on all aspects of a Management position.
While they may not perform all of these duties at all times they should feel confident in being able to manage the store properly when the Manager is absent.
Coaching – Assists in identifying areas of opportunity for associates.
Assists in coaching and teaching associates while maintaining a positive work environment that focuses on exceptional customer service.
MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Must be able to provide exceptional customer service skills.
Proficient ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred.
Proficient knowledge of operating a point-of-sale computer system and properly completing required paperwork.
Proficient understanding of basic math functions (add, subtract, multiply, divide) * Working knowledge of alphabetizing.
Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner.
Proficient ability to carry out instructions furnished in written, oral or diagram form.
Ability to deliver bank deposits according to loss prevention policies.
Ability to work a varied schedule with extended hours/days as necessary, including nights, weekends, and holidays.
Ability to remain positive and effective under pressure; ability to handle stress in a manner that does not negatively impact customers, other associates or the organization.
Consistently demonstrates a commitment to GameXChange policies and procedures, including but not limited to, attendance, confidentiality and loss prevention.